Software Testing Tutorial: Writing error messages, Mountain View, Silicon Valley, 2009

11 Practical Rules for Writing professional bug reports. We learn these rules Portnov Computer School (www.portnov.com) prepares students for career change software testing career. Here is the summary of the rules on reporting BUG: Do not assume a developer know less than you do on the application 2. Not concern the rules - they know the rules, but the problem itself, 3 to speak. Report an error immediately, do not move every quarter "problem" has a history (each decision is aCompromise) research before 5 Do not assume all companies have the same approach to write bug reports 6 Use of technical terms, and not "people of the street" language of Rule seventh WWW - What happened, where it happened, under what circumstances eighth Are you writing checks for a bug report for each update to 9. Bug report was not perfect English 10th Bug reports are as short as possible eleventh bug report should be as complete as possible



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